Privacy Policy
Last updated: August 2026
Sori Lake View Resort respects your privacy and is committed to protecting the personal information you provide when you visit our website, make an enquiry, make a booking, or stay with us.
This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.
Who We Are
This website is operated by Sori Lake View Resort, located on the shores of Lake Victoria in Sori, Kenya.
Our website address is:
https://www.sorilakeviewresort.com/
For privacy-related enquiries, please contact us using the contact details provided on our Contact page.
Information We Collect
We may collect information that you voluntarily provide when you:
- Make a room reservation
- Submit an enquiry
- Contact us through our website
- Request information about our facilities or services
- Subscribe to communications from us
- Provide information during your stay
This information may include your name, telephone number, email address, booking details, number of guests, preferred dates, and other information necessary to provide our services.
We only request information that is reasonably necessary for the purpose for which it is collected.
How We Use Your Information
We may use your information to:
- Process and manage reservations
- Respond to enquiries and requests
- Communicate with you regarding your booking
- Provide services during your stay
- Process payments where applicable
- Improve our accommodation, dining and guest services
- Maintain the security of our website and systems
- Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to your interaction with Sori Lake View Resort without an appropriate basis for doing so.
Booking and Payment Information
When you make a reservation or payment, certain information may be required to complete the transaction.
Payment information may be processed through third-party payment providers. We do not intentionally retain sensitive payment information such as complete card details on our website unless this is specifically required and securely supported by the payment service being used.
Third-party payment providers may have their own privacy policies governing the information they process.
Cookies
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website, and provide a better browsing experience.
Cookies may be used to:
- Remember preferences
- Support website functionality
- Understand website traffic and usage
- Improve website performance
- Support booking or enquiry functions
You can adjust your browser settings to control or disable cookies. Some website features may not function correctly if certain cookies are disabled.
Embedded Content and Third-Party Services
Our website may contain embedded content or links from third-party services, such as maps, videos, social media platforms, booking services, or other external websites.
These services may collect information about your interaction with their content according to their own privacy policies.
Sori Lake View Resort is not responsible for the privacy practices of external websites or services that we do not control.
Information Sharing
We do not sell or rent your personal information.
We may share information with trusted service providers where necessary to operate our business and provide services to you. This may include payment providers, booking systems, website service providers, communication services, or other suppliers supporting our operations.
We may also disclose information where required by law or where necessary to protect the rights, safety, property, or security of our guests, staff, business, or website.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling bookings, maintaining business records, resolving disputes, and meeting legal or regulatory obligations.
The retention period may therefore vary depending on the nature of the information.
Your Privacy Rights
Depending on applicable law, you may have rights concerning the personal information we hold about you, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where applicable
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being used
To exercise a privacy-related right or ask a question about your information, please contact Sori Lake View Resort using the contact details on our website.
Website Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no transmission of information over the internet can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable requirements.
Any updates will be published on this page with a revised date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Sori Lake View Resort
Sori, Lake Victoria, Kenya
Phone: +254 796 824 349
Email: reservations@sorilakeviewresort.com